All orders for live items are shipped via FedEx Overnight or UPS Next Day Air and are only available for delivery within the 48 contiguous states. Current shipping cost for livestock is a flat rate at $50. As we continue to ship products, our shipping discount will increase and the shipping cost to you will become cheaper. When you purchase your livestock or products choose which day you want the package delivered.
We recommend someone be available at the delivery address to bring the boxes indoors as soon as possible. Allowing the delivery to sit in heat or cold outdoors could be detrimental to the health of the live stock. California Reef Co. is not responsible for delivery delays caused by unforeseen circumstances such as extreme weather conditions or delays brought upon by the carrier.
We offer Free Shipping via Fedex Overnight to orders of 249$ or higher, excluding sales tax. Type FREE into the Coupon Box when checking out to receive Free Shipping.
Have peace of mind in the corals we ship. We guarantee that the coral we ship will arrive alive for up to two hours upon delivery. Our staff will only ship healthy frags to your doorstep. You must be available to receive the package upon delivery. If you receive a coral that did not arrive alive, send a picture of your coral in the unopened bag within 2 hours of the scheduled delivery to email@example.com and if approved we will issue you a refund for the purchase. Shipping costs are excluded from this policy.
Should it be necessary to cancel a live order, please contact California Reef Co. at 1-510-651-2201 or by e-mail firstname.lastname@example.org. Please have your order number and billing address available when requesting a cancellation. Cancellation requests must be made before 12:00pm Pacific Standard Time. Order cancellations made after this time may have already shipped, and customer will be responsible for accepting the order.
We are sorry, but due to the specialized nature of packing and shipping live items, we are unable to accept returns of live fish, corals, or invertebrates. Please select your live items carefully before purchasing from our fine selection.